Job Type: Ministerial

Reports to: Director of Volunteer Engagement

Position Description

This full-time, benefited position is responsible for fulfilling a variety of tasks that support the ongoing operation of Porta Caeli House (PCH). Key responsibilities include building community relationships and non-clinical functions of the house and continuing to grow, develop and strengthen the PCH volunteer program. This position will report to the Director of Volunteer Engagement for four to six months, then transition to report to the Director of Porta Caeli House.

Porta Caeli House extends Christ’s love to those in need through compassionate end-of-life care, when dying at home is not an option.

Ministerial

• As a ministerial representative of CCEOK, it is expected that both professional and social behavior be aligned with the ethical and moral standards of the Catholic Church              
• Pray daily for the needs of the poor; opportunities include personal prayer, daily Mass, and/or adoration    
• Willingness to learn how to articulate Catholic teaching with a commitment to its application in the job function
• Build a common culture of ministry and management/program operations  

Leadership

• Facilitate a positive work environment by encouraging cooperation and collaboration among staff and by emphasizing the spiritual principles and mission of Catholic Charities
• Motivate, lead and inspire employees and volunteers to accomplish the program’s vision and goals
• Maintain a schedule of essential volunteer positions
• Plan and implement training opportunities for volunteers
• Act as the primary point of contact for PCH volunteers and oversee all PCH volunteer functions
• Continually assess and optimize volunteer utilization in collaboration with the Director
• Ensure volunteer requirements (such as Food Handler permits) and records are kept up to date
• Train all volunteers for assigned positions
• Collaborate with Catholic Charities’ Volunteer Engagement staff to ensure the PCH volunteer program is in alignment with overall CCEOK policies and goals
• Plan/coordinate the bi-annual Remembrance Ceremony, as well as other events, in collaboration with the Director

House Administration

• Purchase all food and household supplies for house operations
• Assist in managing expenses within the budget
• Assist Maintenance staff with implementing safety procedures for guests, visitors, and staff
• Assist in building systems/procedures to ensure efficiency for household operations
• Submit and track maintenance issues
• Perform other relevant administrative and Caregiver duties as requested/required

Hospitality

• Answer questions, give tours to potential volunteers, guests and/or families, and community members
• Maintain an inventory of household supplies
• Maintain clean and beautiful environment
• Participate in meetings with sister social model hospice homes

Communications

• Maintain Volunteer Records in Volgistics database
• Compassionate communication with guests’ families
• Manage communication needs, including answering phones, directing calls, responding to emails and text messages, and engaging with Viva Engage posts 
• Maintain volunteer handbooks and training materials
• Publish Weekly Digest to keep volunteers updated on program progress and needs
• Ability to collaborate with others and to initiate and plan work activities alongside other team members
• Contribute to the Volunteer Facebook page
• Reach out to potential volunteers by phone, text, and email

Attributes

• Outgoing personality, positive attitude, patient, hospitable, compassionate and flexible 
• Enjoys kitchen management and menu planning 
• Ability to work a flexible schedule at times, including nights and weekends 
• Consistent, professional dress and manner  
• Good time management skills  
• Hands-on experience with office equipment (e.g. fax machines and printers)  
• Ability to be resourceful and proactive when issues arise 
• Team player, and able to work on own initiative 
• Self-motivated and a self-starter 
• Excellent written and verbal communication skills 
• Detail-oriented, organized and able to prioritize work 
• Knowledge of community engagement tools and techniques 
• Ability to think creatively and develop innovative solutions 
• Strong organizational skills 
• Commitment to the mission and vision of Catholic Charities and diversity in the workplace 
• Professional and positive approach 
• While performing the duties of this job, the employee is regularly required to sit, stand, walk, stoop, kneel and/or crouch
• With the assistance of others or equipment, could be required to lift and/or move up to 250 pounds using proper body mechanics
• May be exposed to blood, body tissues and fluids, airborne contaminants, as well as other hazardous waste materials

Qualifications

• Current Food Handlers Permit 
• Has presented a pre-employment physician’s health clearance, including a negative TB skin test, and as required by PCH policy
• Bachelor’s degree in marketing, public relations, communications or two years of experience in a related field 
• Proficient in Outlook, PowerPoint, Word, Excel and Office365