Posted on August 27, 2024 Posted By: dcrowley Categories: Immigration Legal Services Client Survey This is an opportunity for you to honestly tell us how we are doing as an organization and how we might do better. Your responses to this survey will be anonymous. Nothing you say in this survey will affect your ability to participate in this organization's services in any way. Thank you for your feedback! This is an opportunity for you to honestly tell us how we are doing as an organization and how we might do better. Your responses to this survey will be anonymous. Nothing you say in this survey will affect your ability to participate in this organization's services in any way. Thank you for your feedback!1. How likely is it that you would recommend this Immigration Legal Services program to a friend or family member in a similar situation to you(Required)Not At All Likely (0)123456789Extremely Likely (10)2. Overall, how well has our legal representative met your needs?(Required)Not well at allA little bitFairly wellVery wellExtremely well3. How often do staff at this Immigration Legal Services program treat you with respect?NeverRarelySometimesUsuallyAlways4. How easy is it for you to get services at this Immigration Legal Services program?(Required)Not at all easyA little bit easyFairly easyVery easyExtremely easy5. How connected do you feel to staff at this Immigration Legal Services program?Not at all connectedA little bit connectedFairly connectedVery connectedExtremely connected6. How often do you interact with this Immigration Legal Services program?Every dayA few times a weekA few times a monthOnce a monthOnce every few monthsLess often that that7. Were the legal options and strategies recommended in your specific case explained to you in a clear manner? Choose all that apply.(Required) Yes, they explained to me in a simple and comprehensive manner. Yes, but I did not understand all the legal terms. Yes, I understood that I had a case or didn't, but I did not understand why. Yes, but not clear if the legal representative would take my case. No, I left confused about everything. 8. To what degree did you feel welcomed by the legal representative?Not welcomed at allA little welcomedFairly welcomedVery welcomedExtremely welcomed9. How accessible was your Legal Representative?Always accessibleOccasionally accessibleRarely accessibleNever accessible10. In my experience, the legal representative responded...To my calls and messages within 24 hoursTo my calls and messages within 2 daysTo my calls and messages within 5 daysTo my calls and messages within 2 to 3 weeksTo me quickly on some occassions and late or never on other occasions11. How often did our office keep you informed of your case?(Required)AlwaysMost of the timeSometimesRarelyNever12. How reasonable did you find our prices and payment options?(Required)Extremely reasonableVery reasonableReasonableSomewhat reasonableNot reasonable at all13. If you could change anything about the Immigration Legal Services progran, what would it be? Choose all that apply.(Required) Increase the number of available legal representatives Provide legal advice for other types of immigration petitions Return calls in a shorter time Reduce wait times at the front desk Have FBI fingerprinting available onsite 14. What is this immigration Legal Services program good at?15. What is your age?(Required)17 years or younger18 - 24 years25 - 34 years35 - 44 years45 - 54 years55 - 64 years65 - 74 years75 years or older16. Gender(Required)MaleFemalePrefer not to say17. Race/Ethnicity(Required)Asian or Asian AmericanBlack or African AmericanHispanic or Latino/a/xMiddle Eastern or North AfricanNative American or Alaska NativeNative Hawaiian or other Pacific IslanderWhiteAnother race or ethnicity18. We welcome any comments or suggestions, thank you