Posted on August 27, 2024 Posted By: dcrowley Categories: Immigration Legal Services Client Survey This is an opportunity for you to honestly tell us how we are doing as an organization and how we might do better. Your responses to this survey will be anonymous. Nothing you say in this survey will affect your ability to participate in this organization's services in any way. Thank you for your feedback! This is an opportunity for you to honestly tell us how we are doing as an organization and how we might do better. Your responses to this survey will be anonymous. Nothing you say in this survey will affect your ability to participate in this organization's services in any way. Thank you for your feedback!1. How likely is it that you would recommend this Immigration Legal Services program to a friend or family member in a similar situation to you(Required)Extremely Likely (5)432Not at all Likely (1)2. Overall, how well has our legal representative met your needs?(Required)Extremely wellVery wellFairly wellA little bitNot well at all3. To what degree did you feel welcomed by the legal representative?Extremely welcomedVery welcomedFairly welcomedA little welcomedNot welcomed at all4. How accessible was your Legal Representative?Always accessibleFrecuently accessibleOccasionally accessibleRarely accessibleNever accessible5. Were the legal options and strategies recommended in your specific case explained to you in a clear manner? Choose all that apply.(Required) Yes, they explained to me in a simple and comprehensive manner. Yes, but I did not understand all the legal terms. Yes, I understood that I had a case or didn't, but I did not understand why. Yes, but not clear if the legal representative would take my case. No, I left confused about everything. 6. In my experience, the legal representative responded to my calls and messages...Within 24 hoursWithin a weekWithin 2 to 3 weeksQuickly on some occassions and late on othersNever7. How often do the staff at this Immigration Legal Services program treat you with respect?AlwaysUsuallySometimesRarelyNever8. How easy is it for you to get services at this Immigration Legal Services program?(Required)Extremely easyVery easyFairly easyA little bit easyNot at all easy9. How often do you interact with this Immigration Legal Services program?A few times a monthOnce a monthOnce every few monthsOnce a YearLess often than that10. How often did our office keep you informed of your case?(Required)AlwaysMost of the timeSometimesRarelyNever11. How reasonable did you find our prices and payment options?(Required)Extremely reasonableVery reasonableReasonableSomewhat reasonableNot reasonable at all12. If you could change anything about the Immigration Legal Services program, what would it be? Choose all that apply.(Required) Increase the number of available legal representatives Provide legal advice for other types of immigration petitions Return calls in a shorter time Reduce wait times at the front desk Have FBI fingerprinting available onsite 13. What is this immigration Legal Services program good at?14. What is your age?(Required)17 years or younger18 - 24 years25 - 34 years35 - 44 years45 - 54 years55 - 64 years65 - 74 years75 years or older15. Gender(Required)MaleFemalePrefer not to say16. Race/Ethnicity(Required)AsianAfrican AmericanHispanicMiddle EasternNative AmericanNative Hawaiian or other Pacific IslanderWhiteAnother race or ethnicity17. We welcome any comments or suggestions, thank you