Case Manager - Emergency Assistance - Tulsa


Job Type: Ministerial

Reports to: Program Manager

Position Description

This full-time, benefited position will assist individuals in navigating solutions that improve the financial health of their household. The Case Manager will especially focus on those whose overall household stability is at risk due to the financial hardship(s) they are dealing with. The primary means of assistance will be in-person case management services at the main campus located on North Harvard, although home visits and off-site consultations are a potential aspect of the role.

As a ministerial representative of CCEOK, it is expected that both professional and social behavior be aligned with the ethical and moral standards of the Catholic Church.

Key Tasks

  • Pray daily for the needs of the poor; opportunities include personal prayer, daily Mass, and/or adoration
  • Provide case work & evaluation of clients
  • Develop and implement short- and long-term goals and needs of client
  • Maintain department policies and procedures
  • Ensure that case files are professionally maintained-including appropriate case notes and other updates, confidentiality
  • Work cooperatively with other agency staff, referral sources and community resources to obtain and coordinate services for clients
  • Update and maintain client database
  • Coordinate distribution of financial funds, records keeping and sending check requests
  • Provide translations as needed
  • Handle incoming calls, emails, walk-ins and intake screening as needed
  • Stay current on training for Social Service applications, to include, but not limited to, SNAP, SSDI, SSI, Section 8 Voucher, and Emergency Housing Vouchers.
  • Stay current on the available services within the Emergency Assistance Program, and the other CCEOK programs.
  • Follow program policies and procedures that creates a safe and secure environment, aligned with the standards of the Child and Youth Protection Charter
  • Duties as assigned

Key Skills

  • Willingness to learn how to articulate Catholic teaching with a commitment to its application in the job function
  • Bachelor’s degree in social work or experience in related field
  • Bilingual in Spanish and English
  • Excellent written and verbal communication
  • Problem solving and decision-making abilities
  • Ability to prioritize and manage multiple tasks and responsibilities
  • PC literate, Word, Outlook, Excel

Key Attributes

  • Commitment to the mission and vision of Catholic Charities
  • Detailed and organized
  • Self-motivated and self starter
  • Team player, and able to work on own initiative
  • Professional and positive approach
  • Commitment to confidentiality