Disaster Case Manager


Job Type: Ministerial

Reports to: Disaster Case Management Supervisor

Position Description

This full-time, benefited, ministerial position mentors and aids disaster survivors, individuals and/or families requiring one or more forms of service, acts as an advocate, and refers clients to community resources and other organizations, while maintaining the values of Catholic Social Teachings. This is a grant-funded position with an end date no later than June 30, 2021. 

As a ministerial representative of CCEOK, it is expected that both professional and social behavior be aligned with the ethical and moral standards of the Catholic Church.


  • Pray daily for the needs of the poor; opportunities include personal prayer, daily Mass, and/or adoration.
  • Secure information contributing to client’s situation; evaluate these together with client’s strengths and areas of need to address finance, employment, food, clothing and housing needs.
  • Attend training sessions.
  • Undertake assignments given by the Case Management Supervisor; prioritize cases and set objectives in consultation with Supervisor.
  • Expected to maintain and keep up to date all records, case loads, case files, databases.
  • In either an office or a field setting, visit with survivors as soon as possible keeping in mind safety factors involved in the disaster area. Teaming up in pairs and traveling together for all client interviews outside the office.
  • Keep detailed records of every case, home visit, referral and contact with stores or agencies on the client’s behalf.
  • Complete intake forms, obtain client signatures on agency forms, including release of confidential information.
  • Verify information provided by the client, including FEMA and other agency assistance, income and other assets, insurance, mortgage and other loans.
  • Help client develop a recovery plan by jointly reviewing the assistance they have received, identifying any unmet needs and determining possible sources for gaps in resources.
  • Relay all information to Case Manager Supervisor at scheduled briefings. Keeping detailed records.
  • Network with other agencies to stay informed about services and resources.
  • Refer clients to community resources and other organizations as indicated; may determine client’s need and eligibility for financial assistance and follow up as needed to ensure commitments to the client have been kept.
  • Compile records and prepares reports; develops and/or reviews recovery plan and performs follow-up to determine additional needs and status of client’s case.
  • Accesse and records client and community resource information, manually or using computer, to input and retrieve information.
  • Provide services that are in line with Catholic Social Teaching
  • Participate as required in community organizations/coalitions serving similar populations and needs, making presentations of the client’s needs at Unmet Needs tables.
  • Responsible for establishing a respectful relationship with service providers while helping the client gain skills and confidence that will empower them to gain self-sufficiency.
  • Display appropriate interventions to meet service goals and ability to set appropriate service limits (boundaries).
  • Must follow all policies set forth regarding time keeping procedures, phone use policy, vehicle use policy
  • Perform other duties as assigned

Minimum Qualifications for Consideration

  • High School diploma
  • Bachelor’s Degree in related social service field is preferred;
  • Or equivalent 3 years work experience that is directly related to duties and responsibilities specified is preferred


Key Skills

  • Strong verbal and written communication, listening and presentation skills
  • Relationship management and strong interpersonal skills
  • Experience building and utilizing leadership volunteers
  • Demonstrated conflict resolution skills
  • Able to function autonomously and be proactive
  • Ability to mentor clients and/or families in life management and coping skills
  • Ability to gather data, compile information and prepare reports
  • Knowledge of community support services and funding agencies
  • Problem solving and decision making abilities
  • Ability to prioritize and manage multiple tasks and responsibilities and meet deadlines
  • PC literate with PowerPoint, Word, Excel, Outlook
  • Ability to drive and possess a clean driving record
  • Bilingual ability, a plus

Key Attributes

  • Professional and positive approach
  • Willingness to articulate Catholic teaching with a commitment to its application in the job function
  • Works well in a team environment