Job Type: Ministerial 

Reports to: Disaster Case Manager Supervisor

Position Description 

This part time, temporary, non-benefitted, ministerial position performs outreach, assists disaster survivors, individuals and/or families requiring one or more forms of services; assist with FEMA and SBA appeals, identify survivors’ needs and connect them to resources, preparing and presenting case presentations at with long-term recovery committees/groups to help them recover. Interviews clients experiencing problems with adjusting from a disaster, work with client to create a recovery plan; act as an advocate; refers clients to community resources and other organizations, while maintaining the values of Catholic Social Teachings. This is a temporary, grant funded position with an end date approximately 6 months from the start date. 

Purpose

Alleviate suffering by providing compassionate case management during survivors’ recovery 

Ministerial 

• As a ministerial representative of CCEOK, it is expected that both professional and social behavior be aligned with the ethical and moral standards of the Catholic Church 
• Pray daily for the needs of the poor; opportunities include personal prayer, daily Mass, and/or adoration 
• Willingness to learn how to articulate Catholic teaching with a commitment to its application in the job function
• Execute duties in a Christ-like manner with love and compassion following the values and principles of the program, Catholic Charities and Catholic Social Teaching

Budget Management

• Keep detailed records of any financial assistance provided to clients in Blackbaud, spreadsheets and/or ODS  
• Provide required reports compiling data points from databases and spreadsheets
• Submit check requests for payment of funded cases. and provide reports as needed

Client Interaction/Case Management/Documentation 

• Perform Outreach calls and fill out Outreach Intakes for potential cases

• Return all client emails, texts and phone calls in a timely manner according to case management training standards

• Follow guidelines in handling and protecting client information

• Undertake assignments given by the Supervisor; prioritize cases and set objectives in consultation with Supervisor

• Expected to maintain, keep current and retrieve all records, caseloads, case files, spreadsheets and databases and client and resource/referral information

• In either an office or a field setting, visit with survivors as soon as possible keeping in mind safety factors involved in the disaster area. Teaming up in pairs and traveling together for first client interviews outside the office

• Keep detailed case notes of every client interaction, home visit, referral and contact with other agencies on the client’s behalf.  Produce reports as needed

• Complete intake forms, obtain client signatures on agency forms, including release of confidential information; taking care to verify all client-provided information including FEMA, SBA, insurance, mortgage, loans and information from other agencies

• Help client develop a recovery plan by jointly reviewing the assistance they have received, identifying any unmet needs and determining possible gaps in financial and other resources

• Display appropriate interventions to meet recovery goals and ability to set appropriate service limits

• Be prepared to update Case Manager Supervisor on your cases at scheduled briefings, keeping detailed records in hard file and ODS

• Must follow all policies set forth regarding time keeping procedures, phone use policy, laptop use policy, vehicle use policy  

• Other duties as assigned

Networking/Collaboration 

• Network with other agencies to stay informed about services and resources, referring clients when appropriate and ensuring that service resources are in line with Catholic Social Teaching  

• Participate as required in community organizations/coalitions serving similar populations and needs, making presentations of the client’s needs at “Unmet Needs” tables

• Responsible for establishing a respectful relationship with service providers while helping the client gain skills and confidence that will empower them to gain self-sufficiency

• Attend department meetings, formation and other training sessions

Qualifications/Education 

• High school diploma or equivalent (required), Bachelor’s degree preferred

• Commitment to the mission and vision of Catholic Charities 

• Detail oriented, organized and ability to prioritize work 

• Professional and positive approach 

• Excellent written, verbal communication, interpersonal, time-management and multi-tasking skills 

• Computer proficiency including MS Word, Excel, Outlook, Office 365, Adobe  

• Hands on experience with office equipment (e.g. laptops, fax machines, printers)  

• Ability to drive and possess a clean driving record 

• Consistent, professional dress and manner  

• Ability to be resourceful and proactive when issues arise 

• Ability to gather data, compile information and prepare reports 

• Team player, and able to work on own initiative 

• Proficiency in Spanish and fluency in English preferred (reading, writing and speaking)  

• Self-motivated and self-starter 

• Demonstrate conflict resolution skills 

• Problem solving and decision-making abilities