Job Type: Ministerial 

Reports to: Disaster Case Manager Supervisor

Position Description 

This full-time, benefited, temporary position counsels and aids disaster survivors, individuals and/or families requiring one or more forms of services; identify survivors’ needs and connect them to resources, working with long-term recovery committees/groups to help them recover. Interviews clients experiencing problems with adjusting from a disaster, addressing finances, employment, food, housing; help client create a recovery plan; act as an advocate; refers clients to community resources and other organizations, while maintaining the values of Catholic Social Teachings. This is a temporary grant-funded position with an end date approximately 16 months from start date. 

Ministerial 

• As a ministerial representative of CCEOK, it is expected that both professional and social behavior be aligned with the ethical and moral standards of the Catholic Church 
• Pray daily for the needs of the poor; opportunities include personal prayer, daily Mass, and/or adoration 
• Willingness to learn how to articulate Catholic teaching with a commitment to its application in the job function 
• Execute duties in a Christ-like manner with love and compassion following the values and principles of the program, Catholic Charities and Catholic Social Teaching 

Leadership

• Motivate, lead and inspire staff and volunteers to accomplish the program’s vision and goals 
• Regularly update the front desk regarding any clients who may have in-person appointments 
• Provide leadership to clients by guiding them toward self-sufficiency

Financial Responsibility 

• Provide required reports compiling data points from databases and spreadsheets 
• Keep detailed records of any financial assistance provided to clients in Blackbaud and ODS  
• and provide reports as needed 
• Acquire approval from supervisor prior to providing any financial funding to clients 

Tasks 

• Field all phone calls, voicemails, walk-ins with hospitality, warmth, and grace for the Disaster Outreach program 
• Return all client emails, texts and phone calls in a timely manner according to case management training standards 
• Attend department meetings, formation and other training sessions 
• Follow guidelines in handling and protecting client information 
• Undertake assignments given by the case manager supervisor; prioritize cases and set objectives in consultation with supervisor 
• Expected to maintain, keep current and retrieve all records, caseloads, case files, spreadsheets and databases and client and resource/referral information 
• In either an office or a field setting, visit with survivors as soon as possible keeping in mind safety factors involved in the disaster area – teaming up in pairs and traveling together for client interviews outside the office 
• Keep detailed case notes of every interaction, home visit, referral and contact with other agencies on the client’s behalf and produce reports as needed 
• Complete intake forms, obtain client signatures on agency forms, including release of confidential information, taking care to verify all client-provided information including FEMA, SBA, insurance, mortgage, loans and information from other agencies 
• Help client develop a recovery plan by jointly reviewing the assistance they have received, identifying any unmet needs and determining possible gaps in financial and other resources 
• Display appropriate interventions to meet recovery goals and ability to set appropriate service limits 
• Be prepared to update Case Manager Supervisor on your cases at scheduled briefings, keeping detailed records in hard file and ODS 
• Network with other agencies to stay informed about services and resources, referring clients when appropriate and ensuring that service resources are in line with Catholic Social Teaching 
• Participate as required in community organizations/coalitions serving similar populations and needs, making presentations of the client’s needs at “Unmet Needs” tables 
• Responsible for establishing a respectful relationship with service providers while helping the client gain skills and confidence that will empower them to gain self-sufficiency 
• Must follow all policies set forth regarding time keeping procedures, phone use policy, laptop use policy, vehicle use policy  
• Other duties as assigned 

Qualifications 

• High school diploma or equivalent (required), bachelor’s degree preferred 
• Commitment to the mission and vision of Catholic Charities 
• Detail oriented, organized and ability to prioritize work 
• Professional and positive approach 
• Excellent written, verbal communication, interpersonal, time-management and multi-tasking skills 
• Computer proficiency including MS Word, Excel, Outlook, Office 365, Adobe  
• Hands on experience with office equipment (e.g. laptops, fax machines, printers)  
• Ability to drive and possess a clean driving record 
• Consistent, professional dress and manner  
• Ability to be resourceful and proactive when issues arise 
• Ability to mentor clients and/or families in life management and coping skills 
• Ability to gather data, compile information and prepare reports 
• Team player, and able to work on own initiative 
• Proficiency in Spanish and fluency in English preferred (reading, writing and speaking)  
• Self-motivated and self-starter 
• Demonstrate conflict resolution skills 
• Problem solving and decision-making abilities