Job Type: Ministerial

Reports to: Manager of Transitional Living

Position Description

The Resident Assistant supports the overall daily operations of Madonna House and St. Elizabeth Lodge and assists residents and their families to ensure a safe, welcoming, and supportive living environment. This position plays a key role in fostering community, promoting resident well-being, and maintaining program standards.

The purpose of Catholic Charities’ Transitional Living program is to restore stability, purpose and hope in the lives of single mothers and their children.

Ministerial

• As a ministerial representative of CCEOK, both professional and personal conduct must align with the ethical and moral standards of the Catholic Church
• Pray daily for the needs of the poor through personal prayer, daily Mass, and/or adoration
• Be willing to learn and apply Catholic teaching in your role
• Help foster a shared culture of ministry across program operations and management

Leadership

• Assist in the supportive implementation of individual treatment and service plans for residents
• Foster positive relationship building among residents in a safe and respectful environment
• Provide support to residents and team members during crises, following trauma-informed care principles
• Implement evening and weekend recreational and social activities.
• Maintain strong, positive, and professional relationships with residents, staff, and volunteers while maintaining appropriate boundaries
• Uphold an emotionally and physically safe, trauma-informed working and living environment
• Welcome and oversee various individual and group volunteers if needed, ensuring appropriate boundaries are maintained
• Comply with and monitor adherence to the policies and procedures that create a safe and secure environment, aligned with the standards of Child and Youth Protection
• Ensure confidentiality in all aspects of program operations, especially regarding resident information
• Support the development of residents’ communication, conflict resolution, and problem-solving skills
• Answer incoming calls, provide information, and make referrals as needed.
• Accurately document resident interactions, activities, and participation in program services
• Assist with general cleaning of shared living areas and preparation of rooms/apartments for new residents
• Participate in required and recommended training sessions and professional development opportunities
• Perform other related duties as assigned by management

Qualifications

• Experience in residential, housing, or transitional living programs preferred
• Strong relationship management and interpersonal skills
• Excellent written and verbal communication skills
• Ability to remain calm, objective, and professional in crises
• Sensitive to the unique needs and experiences of women from diverse backgrounds
• Demonstrated problem-solving and decision-making skills
• Ability to prioritize and manage multiple tasks and responsibilities effectively
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and web-based applications
• Ability to maintain resident confidentiality
• Detail-oriented
• Positive, professional, and flexible approach to work
• Physical ability to lift up to 30 pounds and perform other job-related tasks as required